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Knowledge
Emergency Handling (WhatsApp) (1)
WhatsApp Group Usage Policy (Emergency Only)
Communication Policy (2)
Official Support Channels (Mandatory)
Single Point of Contact (Primary Contact Policy)
Priorities & SLAs (2)
Ticket Priority Levels (P1–P4)
Response Time vs. Resolution Time
Ticket Tracking & Updates (3)
How to Track Your Ticket Status
How to Search for a Ticket (Ticket ID / Email)
How to Add More Information to an Existing Ticket
Getting Started (4)
How to Submit a Support Ticket
What to Include in a Ticket (So We Can Help Faster)
Ticket Types (Incident vs. Request vs. Inquiry)
Using FAQs & Knowledge Base Before Submitting a Ticket
